Disaster Recovery

Backup and recovery refers to the process of backing up data in case of a loss and setting up systems that allow that data recovery due to data loss. Backing up data requires copying and archiving computer data, so that it is accessible in case of data deletion or corruption. Data from an earlier time may only be recovered if it has been backed up.

Disaster Recovery is a set of tasks that must be performed. In addition, it is filled with potential hurdles that even the best intentions, most intelligent people in the organization can overlook. Regardless of whether the plan is developed using internal talent, external experts can help. The basic tasks, proceeding and maintaining recovery preparedness make good economic and business sense. In most cases with less effort than anticipated, disaster recovery planning can improve efficiency, reduce recurring issues and, through reduced downtimes and better managed processes, pay for itself.

Management must first understand the characteristics associated with a crisis. Any crisis has the following characteristics: 


•  Surprise

•  Insufficient Information

•  Escalating Flow of Events

•  Loss of Control

•  Intense Scrutiny from Outside

•  Siege Mentality

•  Panic

•  Short-term Focus.

One strategy used to put the crisis in the proper context is to establish an order of magnitude with respect to the crisis. Crises may be categorized into one of three levels:

•  Level I-Low Risk:-

No serious injuries, minimal physical damage, no disruption to critical business operations, minimal impact on routine business activities, minimal distress to employees.

•  Level II-Moderate Risk:-

Serious (life threatening) injuries, significant number of minor injuries, minor damage to property and facilities, minor or impending disruption of critical business operations, moderate impact of routine business activities, moderate employee distress.

•  Level III-High Risk:-

Major human casualties, including death, major physical damage, significant impact on critical and routine business activities, media visibility, potential customer and shareholder impact.

As part of a disaster recovery plan, crisis events are defined in a slightly different manner. The least serious event could be described as a "serious incident", which involves a minor loss of data, a roof leak that drenches several shelves of replaceable books in a library or a threat from a drunken employee. The term "emergency" is used in the event of a single casualty, a moderate fire, or substantial vandalism that compromises the security of the site. A "major emergency" classification covers serious damage at a single site and possibly several casualties.

A "disaster" is defined as an event that is beyond the powers of first responders to prevent or control, and that results in serious damage and prolonged service disruption at several sites and possibly a number of casualties. The term "disaster" means the interruption of business due to the loss or denial of the information assets required for normal operations. It refers to a loss or interruption of the company's data processing functions or to a loss of data itself. Loss of data could result from accidental or intentional erasure or destruction of the media on which data was recorded. This loss could be caused by a variety of man-made or natural phenomena.

Loss of data could also refer to a loss of integrity or reliability either in the dataset (or database) itself, or in the means by which data is transported, manipulated or presented for use. Corruption of programs and networks could interrupt the normal schedule for processing and reporting data, wreaking as much havoc within a company as would the loss of the data itself.

LinksPro Disaster Recovery Plan:

A written and tested LinksPro disaster recovery program can determine whether or not your business has fully resumed operations after a catastrophe. A sound program is actually a collection of specific action plans: 


•  A disaster avoidance plan to reduce or limit the risks.

•  An emergency response plan to ensure quick response to incidents.

•  A recovery plan to guide the firm in resuming vital business functions.

•  A business continuity plan to fully restore all business activities to normal.

Disaster avoidance is the cornerstone of any disaster recovery plan. The first step in creating an avoidance plan is to analyze the potential hazards/risks and how well you are protected against them. This step should be accomplished during a risk/business impact analysis. The next step is to develop procedures for protecting those vulnerable assets/processes that are identified.

Even the best avoidance plan cannot prevent every disaster. When a serious incident occurs, a company must have an emergency response plan the focuses of this plan should be the personnel and tasks necessary to immediately mitigate damage to people and company assets. After ensuring the human safety for employees, visitors, and the public, the plan should also address public relations and advertising strategies to let your clients know that you are still in business and where they can reach you.

Disaster Recovery Facilities:

Important considerations when choosing a service provider are the facilities for your staff within the disaster recovery center. 

•  If the worst happens, and you lose access to key premises for an extended period, can your disaster recovery service provider cope?

•  If you need to divert your customer contact center, can the service provider offer necessary telephony equipment and switchboard functionality?

•  And will key staff remain committed during the duration of the outage? Factors such as security, parking, kitchen facilities and access to public transport and amenities all come into the equation.

When choosing between a vendor and an independent disaster recovery service provider, questions you should ask include: 

•  Can they support multiple platforms? If your key applications rely on systems from a range of vendors, can just one of those vendors provide effective disaster recovery services?

•   And are replacement servers proactively maintained by experts and supported by spare parts holdings in the same capital city – or do they represent a storage facility for redundant equipment offering ‘best effort’ recovery?

LinksPro has spent a long time to designing and developing software tools for the risk management environment with a special focus on pro-active management i.e. Risk Identification and Root-cause Analysis. Currently we provide an online entry-level business planning and risk management tool for start-up and small businesses. Interactive is the chosen supplier for critical hardware maintenance and disaster recovery services by 900+ corporations. Another important consideration is the ability of your disaster recovery service to deliver in the event of a disaster scenario affecting your multi-tenanted building, street, city block or even the entire suburb.