Today, many businesses have to face difficulty in understanding their human resource and employment relations obligations whichever country or countries they operate in! Some industries as dynamic and fiercely competitive as the Hospitality industry. With low switching costs and scores of competitors ready to pounce defecting customers, business owners are constantly on tenterhooks to retain their existing loyal customers and acquiring new ones. Therefore the business needs to have comprehensive data, faster and at a competitive price, make it imperative for the hospitality industry to stay ahead on the technology curve.
The hospitality industry is certainly no exception in many cases and even more complex than the average business:
• Centralized data:-
Cloud based applications help centralize all data and store it in the cloud, enabling easy access. Time is of the essence in the hospitality industry, which makes it essential for them to have the right information at the right time. Quick and single point of access to information amounts to more time for productive activities and less time worrying about managing multiple information sets.
• Minimize Costs:-
The system of all services, aids in predicting your operational cash flows and the accountability of your project. With a low risk and upfront capital investment, cloud computing makes it easier for the business to utilize technology to serve clients better at a fraction of the cost and therefore remaining price competitive.
• Value your time:-
The Hospitality industry can gain a rapid return on investment (ROI) with the help of cloud-based services. Lower capital and operational costs along with an easily customizable solution, allows your developers to focus on customizing the application features and functionality to best meet your fast changing business needs without having to re-build customized solutions from scratch.
• Secures valuable data:-
Cloud based applications are protect critical data through banking-grade security levels. Cloud services also offer backup in off-site locations, which provides an additional layer of data security. Even if your system crashes, your data remains safe since it is stored in the cloud and is hence accessible anywhere and at any time through the internet.
• Improved collaboration:-
Cloud based applications are a great alternative to traditional methods of sending documents such as shipping and emailing for review, reconciliation and retention. Multiple operational centers can connect and share documents and tasks to the cloud, thus improving collaboration and drastically reducing the turnaround time.
• Easy integration:-
Integration becomes easier and faster with cloud computing. Extending your existing environment and connecting to other cloud based services are also becoming easier with cloud computing. Cloud technology has a multi-tenant architecture that reduces dependency on a particular technology and prevents vendor lock-in.
The hospitality industry in diverse with many different types of employees in-house. Every employee, from the cleaner to the maid, front of house, head chef and apprentices, wait staff, maintenance workers, office workers and all others must have a job description otherwise you face stiff penalties when things such as accidents and incidents all goes wrong. Common clause include hours, leave, goodwill, business records, restraints for management, confidentiality, intellectual property, remuneration and benefits, requirements of the position, privacy, ethical constraints, use of business assets, warranties, responsibilities and much more.
Here are five skills that complement a hospitality service and lead to success of LinksPro:
1. Strong people skills:
Friendliness, a genuine interest in other people's lives and the ability to place people at ease are all important to our success in the hospitality field. Every task of a hospitality manager or administrator involves people, whether they are important clients, essential work crews or vendors who provide vital products and services.
2. Good listening skills:
Much of dealing with stubborn, disappointed and angry people is being a good listener. The best listeners convey a sense that they are taking note of every word while also picking up important clues to what is causing the other person's emotions and how any problems can be resolved. Good listeners grab onto the most important words they hear and quickly formulate solutions.
3. Excellent communication skills:
Being friendly and listening to the employees, customers and suppliers around them only goes so far. Those with exceptional communication skills say the right things at the right time to get the best possible results. That means speaking in a tone of voice and a level of detail appropriate for every kind of listener.
4. Attention to detail:
Hospitality is about going beyond expectations to create a work environment and a client experience that exceeds expectations. Small details like napkins in the right place, the best quality guest chairs and amenities beyond what is promised can smooth over rough edges in other areas to create the feeling of a premium-quality experience.
5. Stress management abilities:
Hospitality administrators take on the stresses of others from every direction, and they must find ways to release these stresses both during and after work hours. If employees detect that a manager is stressed, they often become stressed as well. When customers or vendors see stress, they see incompetence or an inability to cope.
With these five skills, we make succeeding in the competitive, rewarding hospitality field both possible and likely. We regularly conduct seminars to serve business owners in their obligations and have assisted many businesses in the hospitality industry with practical solutions, training and mentoring in employment matters and have undertaken international work where requested and resources are available.