AGN managed services offerings will be targeted towards small office/home office (SOHO), small and medium sized organizations over public and/or private connectivity into our multi-tenant hosted infrastructure. Our managed services are also bundled with remote maintenance and monitor a customer's in-house IT infrastructure, end-user systems and/or office peripherals, typically on a proactive basis, under an up-front flat-fee and monthly subscription model.
These subscriptions will be provided in tandem with our already marketed à la carte technology services under a service-level agreement (SLA) that spells out the responsibilities to meet service level objectives (SLOs) as well as quality and performance metrics that will govern the relationship. In conjunction with our SLA, the ultimate goal of our organization will be to deliver to our clients, an autonomous technology ecosystem utilizing the ITILv3.0 BCP framework and vendor best practices.
The ITILv3 framework is broken into five sections:
1. ITIL service strategy - Specifies that each stage of the service lifecycle must stay focused upon the business case, with defined business goals, requirements and service management principles.
2. ITIL service design - Provides guidance for the production and maintenance of IT policies, architectures and documents.
3. ITIL service transition - Focuses upon change management role and release practices, providing guidance and process activities for transitioning services into the business environment.
4. ITIL service operation - Focuses upon delivery and control process activities based on a selection of service support and service delivery control points.
5. ITIL continual service improvement - Focuses upon the process elements involved in identifying and introducing service management improvements, as well as issues surrounding service retirement.
Wireless networks are effectively airborne segments of the network. The access point serves as a point of access, and also secures the network as discussed in the above security section. In a small network it often makes sense to combine many network devices into a single physical device. That's why most small office routers also have a Firewall, Hub and Wireless Access point built in. However, in a medium sized organization or large enterprise single devices need to have more reliability, capacity and security and so tend to be dedicated devices to a single purpose.
Can be software or dedicated hardware based the latter widely being considered the best. We have built in firewall and most home hub/routers also have them preconfigured and built-in. Firewall rules determine what traffic you want to let out, and into your network. Usually they are preconfigured to let out only connections initiated internally and to let back in only traffic on commonly used for the Internet, HTTP and FTP. Games can sometimes have issues with firewalls as they will use other ad hoc ports. You will need to create custom rules to get around this problem.
LiksPro has a number of tools that are very easy to use that helps network engineers diagnose problems with your network and help provide indications of why a connection might be slow or not working by indicating where it gets stuck in the network. It pays dividends to get familiar with them for yourself. It reports all the network information for all of the network adapters on your PC, including wireless, cable, MAC address, IP address, gateway address (router), subnet (class of the address), hostnames, connection state etc.